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What Should You Include in a Business Case Study?

Previously we looked at what case studies can do for your business. But how do you actually write a business case study?

Today let’s take a quick look at what you should include in any business case study you write. The structure of your case study is up to you. They can be anything from a few paragraphs on your website to a multi-page report. But no matter how long your case study is, these elements should be included.

  • Problem or Opportunity – This is the unique problem you or your client faced (or a unique opportunity that became available to one of you). It helps if your prospects can relate to this problem. This way when they see how your product or service helped to resolve the issue, they’ll be more likely to give it a try themselves.
  • Your Approach – Here you’ll detail your solution to the client’s or customer’s problem. Or you’ll discuss your approach to helping them take advantage of an opportunity. You’ll talk about the exact services you provided or the product that was used (and preferably how it was used in this case).
  • The Results – Then you’ll talk about the most important element — the results. You obviously only want to publish a business case study when results are positive. Get specific with these. For example, if you helped a customer save $25,000 in overhead costs, you’ll note that. If you helped them grow their profits by 30% in a year, you’ll mention that. This is where you show that your approach, product, or service really works.
  • Testimonials – It’s also helpful to include client or customer quotes (or a single longer testimonial) with your case study. Clients can say things about you and your business approach that would sound questionable coming directly from you. For example, you should keep the case study objective rather than raving about your own work. But in this section, your customers have the opportunity to do that for you.

Remember, business case studies are about taking subjective sales copy and business claims and turning them into real-life results. They’re the ultimate proof of the value you offer to your customers.

Those are the most basic elements of any business case study. But they can certainly include more. Do you tend to include anything else in your business case studies? Tell me about it in the comments.

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What Can Case Studies do for Your Business?

When it comes to marketing your business, there are a wide variety of business writing and content marketing strategies out there. Coming up with the right strategy will involve choosing the best business writing tools for your company. For example, you might use white papers, blog posts, and email marketing campaigns.

Another option you might not have considered is the business case study. Let’s take a quick look at some of the benefits of case studies so you can decide if they’re a good fit.

Here are three things business case studies can do to help your business.

Case Studies as Illustrations

Case studies help you and your business show what you can do rather than simply tell people what you claim you can do. They turn your successes into stories and illustrate your abilities to other prospects.

Case Studies as Testimonials

You probably know it’s a good idea to get quotes and testimonials from happy customers. Other customers may be more likely to trust their peers than to trust sales copy coming from a company trying to make money.

Case studies take testimonials a step farther. Rather than simply gathering praise, you share customer feedback alongside detailed descriptions of the work you’ve done.

Case Studies for Customer Relationships

When you write a business case study, you’ll likely interview customers and get not only their feedback, but also their permission to use them and their project in your case study. On top of appealing to new customers, that makes case studies a great networking tool with existing customers.

You keep yourself connected to them, and you highlight them through a case study profile that can bring them added attention. In other words, there are promotional benefits for the customer. And that’s not likely something other contractors have approached them about. It makes your company stand out and can potentially lead to repeat business.

Have you ever used business case studies? How did they help your business? If you haven’t written a case study yet, why might you consider it (or what’s holding you back)? Tell me in the comments.

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Why Your Company Can’t Afford Shoddy Web Content

The Web is flooded with low-priced content writers these days. Paying $5 – $15 per page or per article can sound appealing to budget-conscious business owners. But that doesn’t mean it’s the right option for your business.

You’ve heard the old saying “you get what you pay for,” and that couldn’t be more true in the world of Web content writing. Shoddy content, no matter how cheap, can come with real costs.

How Cheap Web Content Can Hurt Your Business

Here are some of the potential problems you’ll come across when you hire the least expensive content writers or bloggers you can find.

  • Many writers in this price range aren’t native English speakers. Some writers who speak English as a second language are truly fluent and they’re excellent contributors to your site. But most are not. If readers constantly have to stop and say “huh?”, the writer isn’t the only one who looks bad to your customers. So do you. Show them you don’t believe in your product or service enough to invest in a professional Web presence and they’ll show you they don’t believe in your product or service enough to buy it.
  • Plagiarism is common among extremely low-end content writers. If you’re caught, your business or website could take a major hit to its reputation. Is cheap plagiarized content worth the PR nightmare? Not really.
  • If you receive this kind of “rewritten” content, it likely violates the copyright of the original author. No one but that copyright holder has the right to authorize a derivative work to be created. That’s what rewriting or “spinning” is. You might not pay much for a “writer” to slap that content together for you, but you certainly could end up paying if you’re sued for copyright infringement. And remember. Plagiarism checker tools like Copyscape can’t usually identify derivative works. So don’t assume those tools will protect you from this kind of common infringement. Plenty of these folks pride themselves on being able to “beat” Copyscape and similar tools without getting caught.
  • You might assume that most people wouldn’t sue you for infringement anyway. First, that’s not true. Plenty of us protect our copyrights actively. And lawsuits aren’t all you have to worry about. When I find my content is stolen, for example, I usually go after the infringing party in a few ways — getting their content de-indexed from search engines to hit their traffic source, getting their ad accounts or advertiser relationships suspended for TOS violations using infringing content, and sometimes having entire sites shut down by hosts depending on the extent of the infringement. Those things are easy, and free, and they’re very real risks you face if you hire cheap content writers who can’t deliver unique work.

The next time you think about taking someone up on a bottom-of-the-barrel content writing offer, think about the shoddy content you’re likely to receive. And consider the risks to your business. Your best bet is to a hire a professional writer with experience in the type of writing you need or experience directly in your industry.

If you’re on a tight budget and you can’t afford a professional writer yet, consider writing your own content. You can always hire an editor to help you clean things up at a lower rate than hiring someone to craft custom professional content. Just make sure you look at all of your options before you settle on something that might hurt the business you’ve worked so hard to build.

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What is Copywriting?

If you’re in the market to hire a professional business writer, you’ll likely find writers offering content writing services and copywriting services. To help you choose the best business writer for your project, it’s important to understand the difference.

Let’s look at what content writing and copywriting are, along with a few examples of each.

Content Writing

When you hire a business writer to write content for your company, you’re hiring them to write something that will:

  • Inform;
  • Educate;
  • Entertain.

This includes projects such as blog posts, feature articles, or e-book content. There is generally little to no direct selling in content writing, which is why it’s so important to hire a qualified copywriter if that’s your goal.

Copywriting

On the other hand, copywriting is designed to:

  • Influence;
  • Persuade;
  • Sell.

This can include direct “hard” sales copy, such as a sales letter. It includes public relations copy, such as press release writing. And it includes much more subtle copy such as the About page on your website — which is designed to influence visitors into considering you a trustworthy company or authority in your niche or industry based on your background.

Of course there can be some overlap between content writing and copywriting. White papers are a great example. The bulk of the white paper is meant to be informational or educational. Only the closing section of a white paper generally pushes into sales copy.

The best way to find a business writer for your project is to know which area it falls into — content or copy. Then find writers who specialize in what you need. Better yet, search for writers who specialize in your specific project type.

 

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What Does a Professional Blogger Bring to the Table?

Should your company hire a professional blogger, or should you handle your business blog on your own? A case can be made for either option. After all, no one knows your business as well as you do. You would be a logical choice. Then again, not all business owners count writing as a strength. In that case, bringing in a pro makes more sense. The same is true when your time would be better spent elsewhere.

Blogging involves much more than slapping some words up on a website. Professional bloggers understand this and offer you content that can more effectively appeal to your target readers. Here are some things professional bloggers bring to the table, some of which you might not have considered:

  • A professional blogger knows how to engage with your audience. We get them talking and entice them to connect with your business more directly. That allows you to have more meaningful conversations with prospects and customers rather than simply having them read your content.
  • Professional bloggers can invest the time serious blogging demands. You’re busy running your business. Chances are good that your time is worth more in other areas (like closing sales) than it would cost you to hire a pro to manage your blog content.
  • Professional bloggers can help you develop a solid blog content strategy. This should be based on your company’s goals for the blog — from search engine rankings to customer support.
  • Your professional blogger knows how to craft content for the Web. Good blog content can be very different from other types of writing you might be more familiar with, such as newsletters or sales copy. People read differently on a screen than they do in print. Professional bloggers understand the formatting issues involved in writing effective blog posts.

These are just a few examples of things professional bloggers can do for your business. You might hire a full-time blogger to manage multiple blogs or handle all social networking and community management as well. Or you can outsource blog content to independent professional bloggers (like myself) when you need the content but prefer having in-house staff handle the more direct communications and marketing.

Have you ever worked with a professional blogger? What was your experience like? If you’re considering hiring a blogger for the first time, what kind of benefits do you hope to see? Leave a comment and share your thoughts.

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New Blog Launched for Indie Book and E-book Publishers

Have you considered publishing a book to help you professionally? Is your niche too small to make your book idea appeal to traditional publishers? Do you simply want to bypass that lengthy publishing process to pursue something a little bit closer to home — a little more entrepreneurial? As a business owner you already have the skills to take something to market. So why not indie publish your own book?

If the idea of indie publishing a book to help you build your expert status in your niche or industry appeals to you, be sure to check out my brand new indie publishing blog at AllIndiePublishing.com. It launched yesterday and will guide you through the writing, editing, production, and marketing processes in indie publishing your new book. And don’t forget to follow me on Twitter for more indie publishing news and conversations – @indiepublisher.

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3 Ways to Lose Me With Your Email Newsletter

You know that subscribers and email marketing can be important to your business. Email marketing can be a great way to increase sales. But if your email newsletters push the wrong buttons in your readers, not only will you miss the sale but you risk being labeled a spammer.

So today I want to share some thoughts on email marketing not from the perspective of a business writer, but from the perspective of a subscriber who receives several poorly constructed email marketing messages every day.

Here are three surefire ways to piss me off in my inbox and guarantee I won’t give you a dime.

  1. Your email copy is just a bunch of one-liners. Getting to the point is fine. But this is a common spam setup (each sentence as its own paragraph in a poor attempt to make things “pop”), so visually I associate you with spammers and delete the email without reading.
  2. You use hyped up headlines making big promises. No one signs up to your email newsletter for the sales pitch. They want real information. Give them that first to hook them, and then pitch your product or service as a solution. It needs to be more subtle than slamming me in the face with promises you very likely won’t ever live up to (you’re not the “best,” “greatest,” or “#1″ anything, except in your own mind — don’t tell me; convince me).
  3. Your tone is too personal. When at first you act like you know me, and then I realize you don’t, you tick me off and I leave. It’s one thing to try to connect. But don’t try to act like you’re a pal unless you know me personally. You might get away with it once by making me wonder “how do I know him?” But after that, you become a broken record oozing your best bud tone. I recognize it quickly, and you will be blocked. This might be completely fine if you’re targeting your Average Joe. But if you target a business audience, getting too personal won’t cut it. You aren’t setting yourself apart from the other marketers. You sound just like the rest of them.

As always, know your target market and focus on benefits to them. We don’t care about your company. We don’t care about your product. We might care about something entertaining or educational you have to say. And we’ll definitely care if what you’re offering helps us solve a problem. Remember. It’s not about you. It’s about “me.”

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4 Reasons Professionals Should Consider Publishing a Book

Whether you’re a business owner or a consultant, as a professional it might be a good idea to consider writing a book. I’m talking about nonfiction books of course — ones that have the potential to help you in your business. Having recently finished the first draft of my own first nonfiction book (The Query-Free Freelancer), I want to share some of the reasons for the decision and how writing a book might help you too.

Here are four reasons professionals like you should consider writing and publishing a book.

A Book Sets You Apart From the Competition.

When you write a book, that book showcases your expertise. It’s an accomplishment many of your competitors probably haven’t reached yet. When you’re a published author of a well-received book, you become a recognized authority source. That makes you stand out.

Books Can Help You Land Media Coverage

If your business itself isn’t regularly covered by the media, that might change when you publish a book. If you write about an in-demand topic or something timely, you might be able to run a media tour and land interviews that otherwise would never have come. And that publicity helps both you and your business.

Books Can Help You Secure Speaking Engagements

Speaking engagements can be another opportunity for reaching a broader audience and building a reputation in your industry for you and your business. Having a book under your belt can make you a more attractive prospect when organizations are looking for speakers. You also get a double whammy benefit if you can sell books at the speaking engagement, sending people home with a copy of your book that keeps you fresh in their minds for a longer period of time.

Books Can Bring in Additional Income

While it might not be your primary motivation for writing a book, an additional income stream never hurts. You can earn direct sales if you self publish your book or you’ll earn royalties if you work with a traditional publisher.

Books have business benefits you might not have considered before. But think about it. Would a book set you apart and help you expand your visibility significantly? Then consider publishing. If you aren’t able to write the book yourself, you can always hire a ghostwriter, co-author, or an editor to help you develop a salable product.

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Limited Time Sale on Business Blogging Packages

Are you looking for a business blogger? If so, get in touch soon. I’m filling a limited number of open client spots for January 2011, and I’m offering some special business blogging packages to kick off the New Year!

Normal blogging rates are a flat $.50 per word for ghostwritten posts (and 10% off that price for by-lined work). But if you place an order this month for work in January and you order a package of at least five posts, you can take advantage of these special rates (note: rates listed are for by-lined blog posts only):

500-600 word posts = $200 per post (regularly $225-270 per post)

400-500 word posts = $160 per post (regularly $180-225 per post)

300-400 word posts = $120 per post (regularly $135-180 per post)

200-300 word posts = $80 per post (regularly $90-135 per post)

If you would like to order ghostwritten blog posts rather than by-lined articles, add $20 per post for all posts greater than 300 words. For posts in the 200-300 word range, add $15 per post for ghostwriting.

This deal is only available to clients ordering five posts or more per month, and as per my usual payment policies payment is due in full before work begins. You can order with up to a three-month commitment taking advantage of these rates (meaning you will get the discounted rates through March 2011). After that time, regular rates will apply.

Posts longer than 600 words will be billed at my regular rates for blogging and Web content writing. Articles must be ordered within the ranges mentioned above — not specific word counts. For example, you cannot order a 399 word post to get a lower package price than the package starting at 400 words or order in the 400-500 word range with a condition such as “but make it as close to 500 words as possible.” Ranges are offered to give me flexibility in the writing while giving you fairly specific length expectations. Any orders placed for specific word counts will be billed at my normal rates.

Please note that I only accept business blogging projects (so projects in non-business niches or areas I don’t feel I can competently cover will not be accepted). I also have only a few open client spots available for January. This deal will last until the end of January or until those spots are filled, whichever comes first. Also, these rates are for writing only. Ongoing comment management, social media promotion, or other services will be negotiated on an individual basis and start at a $300 per month minimum rate, covering two hours worth of additional work. If you request social media promotion, you must have your own social media profiles for use in that promotion. My own social media presence is not for sale and will not be used to promote client projects.

If you would like to take advantage of these special rates, contact me as soon as possible to make sure you don’t miss out. Open client spots will be filled on a first come, first served basis. To review samples of past business blogging and Web content writing work, please visit my online portfolio.

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New E-book Released: 30 Day Marketing Boot Camp for Freelance Writers

Today is the official release for my latest e-book — the 30 Day Marketing Boot Camp for Freelance Writers tied to the Query-Free Freelancer book and brand. This e-book is an updated version of a past blog series published at All Freelance Writing. Content has been updated and compiled so you can find it all in one place, and four new resources were created to help you through different elements of the marketing boot camp series. Not interested in freelance writing? Check out the original post series at the blog linked above to learn more and then get your copy of the e-book if you think it will help you in your own business. The tools and tactics involved would be a good fit for just about any type of freelance professional looking for an aggressive start to their marketing.

Visit the e-book page to learn more or to order your copy today for just $9.97.

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